Lawrence Ly is a service designer, researcher and visual communicator in Toronto. His work focuses on improving health, care, and well-being experiences for all to thrive. Visualizing Integrated Care Pathways Mapping Patient Transfers in the ED Social Medicine Hub Advance Care Planning Guide Integrated Transitional Care Model Heart to Heart Aging-in-place: A complex process of constant coping and compensation VOICES of Canada's Seniors Supervised Injection Services Model